Get answers to common questions about rakeback deals, poker sites, and our services
For problems involving your poker account, deposits, withdrawals, verification or poker software, contact the poker operator’s customer support team first. If your question relates specifically to a deal or information listed on Poker Deals HQ, you can contact Poker Deals HQ for assistance.
Check your email and account notifications for information from the poker operator. Accounts can be restricted for various reasons, including security or verification checks. Contact the operator’s support team directly to find out what is required to restore access.
Payment problems can occur because of account verification requirements, payment provider restrictions, transaction limits or temporary technical issues. Check for any messages in your account and contact the poker site’s support team if you’re unsure why a transaction isn’t working.
Try restarting the software or app and checking that you’re using the latest version. You can also restart your device and check your internet connection. If the problem continues, contact the poker site’s technical support team.
First, check that you’re using the correct username or email address and password. If you’ve forgotten your password, use the poker site’s password reset option. If you still can’t access your account, contact the operator’s customer support team for assistance.
Verification times vary between poker sites and depend on the documents required and whether further checks are needed. Providing clear, valid documents and making sure your account details are accurate can help avoid unnecessary delays.
